FAQs

GENERAL

How do I sign up as a Bluesky Professional?
You can register here to gain access to our professional gel polish range. You'll need a copy of your certificate or public liability insurance in order to be accepted.

What is your Bluesky Professional range?
Bluesky Professional is our solution for nail professionals. It provides highly pigmented shades in 15ml bottles for a great depth of colour and long-lasting products.

Is Bluesky vegan and cruelty free?
Yes! Bluesky products are and always will be cruelty-free - we never test on animals. We are also registered by The Vegan Society as Vegan Friendly.

Is Bluesky free of harsh chemicals?
Yes, Bluesky gel polish is 7-free and doesn’t contain the 3 common chemicals found in nail polishes (Toluene, Dibutyl Phthalate (DBP), Formaldehyde), and does not contain 4 other chemicals (Formaldehyde Resin, Camphor, TPHP and Xylene).

Can your products be used by children?
All of our products state 'keep out of reach of children.'


PRODUCTS

How should I store gel polish?
All gel polish and Bluesky products should be stored out of direct sunlight and away from heat. You'll also need to make sure you keep your bottles away from your UV/LED lamp when in use as any exposure to light can cause the gel polish to cure in the bottle and become hard and lumpy.

Can I soak off Bluesky nail extensions?
All our gel nail extension products can be soaked off using Acetone or our Remover Wraps.

What's the difference between Hard Gel, Gum Gel and Builder Gel?
Hard Gel comes in a bottle (just like your gel polish) and is a great product to use for overlays on the natural nail for strength. Builder Gel and Gum Gel are great for creating any size of nail extension. Gum Gel has a gum-like consistency meaning you can shape the extension before curing, cutting down on the time you need to file your nails into shape. Builder Gel has a thinner consistency and is easy to apply over nail forms to create your nail extensions.


ORDERS

How much does shipping cost?
Shipping is free for all orders placed on our website. Shipping to the Republic of Ireland comes at an additional cost that will be calculated once we have received your order.

What types of payments do you accept?
We accept all major credit/debit cards, Apple Pay and Google Pay.

How long does delivery take?
If your order is placed Mon-Sat before 2pm it will be shipped First Class on the same day. You can expect your order between 1-3 working days. Shipping may take longer during public/bank holidays and busier sales periods such as Black Friday/Cyber Monday and Christmas.

Where do you deliver to?
We deliver to the United Kingdom (including Northern Ireland and Republic of Ireland) only. If you are trying to order from outside the UK, please contact our Bluesky Global team for your nearest stockist.

Who can I contact about my order?
If you have a query, please email info@blueskycosmetics.co.uk with your order number and the team can take a look into this for you.

Can I change my shipping address?
Once an order has been placed, we are unable to amend any details. If you need to change your shipping address, you'll need to email info@blueskycosmetics.co.uk to cancel your order immediately and re-order.

My order hasn't arrived - what should I do?
If your order hasn't arrived, please email info@blueskycosmetics.co.uk with your order number so the team can look into this for you. You must email the team within 30 days of ordering.

 

Where can I find your returns/refund information?
Our returns policy lasts 30 days. Head to our refund policy to find out all you need to know.

HAVE A DIFFERENT QUESTION?

If your question has not been answered by any of our FAQs, please drop the team an email at info@blueskycosmetics.co.uk or speak to us on Facebook.