Yes, Bluesky gel polish is 7-free and doesn’t contain the 3 common chemicals found in nail polishes (Toluene, Dibutyl Phthalate (DBP), Formaldehyde), and does not contain 4 other chemicals (Formaldehyde Resin, Camphor, TPHP and Xylene).
ORDERS
Order confirmation:
Once you reach the checkout, please ensure you check your shipping and billing address so that they are correct. It is your responsibility to ensure that your address entered is correct. You will receive a confirmation email once your order has been placed. Please note we shall not be responsible if our e-mail is identified by any webmail service as junk mail and is undelivered.
Cancelling or amending an order:
If you would like to amend or cancel your order, you must email professionals@blueskycosmetics.co.uk immediately with your order number. We are unable to amend or cancel orders that have already been processed. You are welcome to return any unwanted items as per our returns and refund policy.
Who can I contact about my order?
If you have a query, please email professionals@blueskycosmetics.co.uk with your order number and the team can take a look into this for you.
REFUNDS AND RETURNS
Requesting a refund:
Our returns policy lasts 30 days. If 30 days have gone by since your purchase then, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you would like to return your item, please email professionals@blueskycosmetics.co.uk with your order number and reason for return so we can process this for you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance.
Once your return is received, it will be checked by the warehouse to confirm original condition. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Damaged or faulty items:
You are responsible for examining items following delivery. If the items delivered are damaged or faulty, please contact us within 3 days from the delivery date by emailing professionals@blueskycosmetics.co.uk.
Provided that the items are unused and have been stored safely (out of direct sunlight and away from your Nail Lamp when curing is in progress) we can replace the item(s) or offer a refund.
If you do not give us notice within 3 days, we shall not be liable for the damaged or faulty items if defects have occurred during transportation and would be apparent upon examination of your items when delivered.
Missing or incorrect items:
Please check your packing slip to find all items that were ordered. If the items you received do not match those on the packing slip, please contact us within 3 days from the delivery date by emailing professionals@blueskycosmetics.co.uk with your order number and images of your original packaging.
Provided that the items are unused and have been stored safely (out of direct sunlight and away from your Nail Lamp when curing is in progress) we will re-send the correct item(s) or offer a refund.
If you do not give us notice within 3 days, we shall not be liable for missing or incorrect items if defects have occurred during transportation and would be apparent upon examination of your items when delivered.
PRODUCTS
What's the difference between Hard Gel, Builder Gel and Gum Gel?
Hard Gel comes in a bottle (just like your gel polish) and is a great product to use for overlays on the natural nail for strength. Builder Gel and Gum Gel are great for creating any size of nail extension. Gum Gel has a gum-like consistency meaning you can shape the extension before curing, cutting down on the time you need to file your nails into shape. Builder Gel has a thinner consistency and is easy to apply over nail forms to create your nail extensions.
Can I use Hard Gel to create nail extensions?
You can use Hard Gel to create very small nail extensions, however we';d recommend using this product for overlays to strengthen the natural nail, and opting for either Gum Gel or Builder Gel for creating nail extensions.